Billing, Cancelling, & Modifying Orders

Billing Questions

For your own security and protection, will pre-authorize the full amount of your purchase plus applicable sales tax and shipping to verify your billing address and credit card information. The pre-authorization will drop off from your account within 1-7 business days depending on your financial institution. will collect payment and post the actual amount of the purchase only when your order is shipped from our warehouse.

The KQDynasty charge will be listed on your credit card bill as:

KQDynasty.COM the total amount charged.

If you have any questions about billing or charges to your account, please contact KQDynasty Customer Help immediately.

Order Status & Modifying Orders

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in a "Placed" status. Your order is then "Sent to Warehouse," entering the shipping process almost immediately. The only time that you can cancel or modify your order is during "Placed" status.

Click here for more details about your Order Status

Once your order has been "Sent to Warehouse," it has entered the shipping process and no further changes can be made. You can return your items free of charge for a credit to your account.

For more information on returns, please visit our Returns section.

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Samples & Promotions

Placing Online Orders

Shipping & Delivery

Billing, Cancelling, & Modifying Orders

Payment Methods

Problems with checkout

Gift Packaging

Reply Time Policy

Return Policy

Image Release Policy